A total of 200 current users of a GSM provider participated in this study. The overall aim of this research will be to increase the business profitability and growth through high level of customer satisfaction. 2013, 114-127. Apart from offering prepaid, post-paid, roaming, voice sms and push mail servicesin the wireless industry, this mobile service company also provides other values-addedservices. 4.Chakraborty D. Customer Satisfacton and Expectation towards Aircel: A Research conducted in West Midnapore. The purchasing behavior of the customers can also be disturbed because of these leading variables. Service Quality & Customer Satisfaction A case study in Banking Sector Sara Qadeer November 2013 - Second Cycle Supervisor: Prof: Dr. Maria Malama . Submitted to: DUCRST, MURTHAL. No: 7-2-22-09-2014 A Summer Project Report Submitted to Faculty of Management, Tribhuvan University In the partial fulfillment of the requirements for the degree of Bachelor of Business Administration at the Patan … It has also enhanced the revenue base of government as well as generated … Using the SERVQUAL model, this study aimed to examine the impacts of reliability, responsiveness, assurance, empathy and tangible aspects on customer satisfaction. The communications service company gives an … Mobile phones are a vast improvement over the telecommunications technology of the past, and now become … 5 ABSTRACT The present study is undertaken to understand the customer satisfaction in mobile service providers .It is done under the guidance of IMRB The study was done to find out the customer satisfaction level in mobile service provider players in the market and to know the customer perception towards other mobile service providers, this survey was done in twin cities. Data were collected through a questionnaire survey form a diversified representative sample. The results obtained in this research indicated that 57% of the respondents were satisfied and 5% highly satisfied. Using survey design, this study assessed customer satisfaction with mobile telecommunication services in Ibadan, a Nigerian municipality. AUTHOR: JENET MANYI AGBOR SUPERVISOR: JESSICA ERIKSSON Student Umeå School of Business Spring Semester 2011 Masters Thesis, two-years, 30hp . Paripex- Indian Journal of Research. 5 Reddy, M. Madhukar, customer satisfaction management in service industry, published in beacon- NIQR, Bangalore, july –September 2005,pp 1-4 6 … The result of this study is based on data gathered online from 118 academic staff in public universities in Yemen. Mobile Banking services were first offered by Kenya and Philippines in the world. This is a research report on Project Report on Customer Satisfaction on Mobile Service Provider Networks by Aditi Shah in Others category. 1 LITERATURE REVIEW ON: CUSTOMER SATISFACTION USING MOBILE PHONE APPLICATIONS SUBJECT: BUSINESS RESEARCH & METHODS SUBMMITED TO: MAM NOOR-UL-AIN SUBMITTED BY: MOHIB KHALID IRFAN ALAM AZEEM SARWAR TEHMINA BEGUM 2 Now a day people are using smart phones so our study is about the applications that are installed in these phones which are gaming … The research study is focusing towards the customer care in telecom sector to understand the problems faced by the customers of Vodafone. A report submitted to DCRUST , MURTHAL. This study examined the relationship between perceived quality, perceived value, customer expectation, and corporate image with customer satisfaction. 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